The case of iOS 6.1 and the excessive growing of Exchange Server transaction logs
Netanel Ben-Shushan, Microsoft MVP
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The case of iOS 6.1 and the excessive growing of Exchange Server
transaction logs
Version 1.5
By: Netanel Ben-Shushan
The case of iOS 6.1 and the excessive growing of Exchange Server transaction logs
Netanel Ben-Shushan, Microsoft MVP
Page 2 of 11
Acknowledgements
First, I would like to thank Yuval Sinay, Microsoft MVP and my personal mentor. You’re
number one and the best IT expert (the only one that I can call real expert) I’ve ever met.
Secondly, I would like to thank Yaniv Totshvili, Microsoft MVP for solving this issue by
providing instructions for iPhone 4S and iOS 6.1.1 fix.
The case of iOS 6.1 and the excessive growing of Exchange Server transaction logs
Netanel Ben-Shushan, Microsoft MVP
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About the Author
Netanel Ben-Shushan (CCA/CSA/JNCIS-SSL/MCSE/MCTS/MCITP and Microsoft
MVP) is an IT Consultant & Trainer from Israel, who works mainly with Microsoft,
networking and information security systems. He’s the creator of www.ben-shushan.net, a
personal website in Hebrew with technical guides and articles. Beside he’s website,
Netanel is also writing a Hebrew weblog at Microsoft Israel’s blogging community. And
a column named Professor Windows.
Today Netanel is working as a Microsoft Infrastructure Practice Manager at Ankor
Computing Infrastructures; Leading Integration Company in Israel.
You can contact Netanel by sending e-mails to [email protected] or by LinkedIn.
The case of iOS 6.1 and the excessive growing of Exchange Server transaction logs
Netanel Ben-Shushan, Microsoft MVP
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Disclaimer
Netanel Ben-Shushan makes this document available for informational purposes only. It
may not reflect the most current legal developments, and Netanel Ben-Shushan does not
represent, warrant or guarantee that it is complete, accurate or up-to-date. This document
is subject to change without notice. The materials on this site are not intended to
constitute legal advice or to be used as a substitute for specific legal advice from a
licensed attorney. You should not act (or refrain from acting) based upon information in
this site without obtaining professional advice regarding your particular facts and
circumstances.
Microsoft, their products and the Exchange logo are trademarks or registered trademarks
of Microsoft Corporation in the United States and/or other countries.
Apple, their products and the iPhone products and logo are trademarks or registered
trademarks of Apple Inc.
In some points in this paper Netanel Ben-Shushan has been referred to external
information, Netanel Ben-Shushan do not recommended and take any warranty on the
external information.
The case of iOS 6.1 and the excessive growing of Exchange Server transaction logs
Netanel Ben-Shushan, Microsoft MVP
Page 5 of 11
Table of Contents
Acknowledgements…………………………………………………………………………………………………………. 2
About the Author…………………………………………………………………………………………………………….. 3
Disclaimer ……………………………………………………………………………………………………………………… 4
Abstract …………………………………………………………………………………………………………………………. 6
Introduction ……………………………………………………………………………………………………………………. 7
Gathering Information (Collecting the iOS 6.1 devices)……………………………………………………….. 8
Workarounds & Resolutions …………………………………………………………………………………………… 10
The case of iOS 6.1 and the excessive growing of Exchange Server transaction logs
Netanel Ben-Shushan, Microsoft MVP
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Abstract
This paper describes the issues between Apple iOS 6.1 devices to Exchange Server
2007/2010 and 2013 systems.
This paper describes the issues that may appear while synchronizing Apple iOS 6.1
devices to Exchange Server 2007/2010 and 2013 systems.
The case of iOS 6.1 and the excessive growing of Exchange Server transaction logs
Netanel Ben-Shushan, Microsoft MVP
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Introduction
I found myself reading Tony Redmond’s weblog post, WMPowerUser article and ZDNet
article about this issue, (you can refer to any link to read more about that issue) because I
found some performance issues and transaction logs overloading on one of my
customer’s Exchange Server 2010 system.
I’ve puzzled things up, and understand that before some critical updates of customer’s
iPhone 4S operating system upgrade to iOS 6.1 everything’s work just fine.
I realize that the transaction logs start to fill the disks quickly and that the CPU utilization
at ExMon with high session count, as Tony Redmond mentioned in his great weblog post.
The case of iOS 6.1 and the excessive growing of Exchange Server transaction logs
Netanel Ben-Shushan, Microsoft MVP
Page 8 of 11
Gathering Information (Collecting the iOS 6.1 devices)
First, the systems administrators need to find the device(s) that have been upgraded to
iOS 6.1. Additionally, it’s recommended to gather the user(s) that working with earlier
versions of iOS on their device(s) (such as iPhone and iPad) and warn them using an email or text message not to update their iOS operating system to 6.1, just like Vodafone
warn its customers.
To view iOS 6.1 and generally ActiveSync connected devices, follow these steps:
1. Connect to your Exchange Server, and open Exchange Management Shell (If
you’ve installed the Exchange Management tools on your workstation, you can
perform this action also from your workstation).
2. Type the following command:
Get-ActiveSyncDevice | Format-Table UserDisplayName, DeviceType,
DeviceOS
3. Press the Enter key on your keyboard.
4. As mentioned on Figure 1, there’s a list of the user names (and source
organizational units) under UserDisplayName, also, there’s the DeviceOS field,
the iOS 6.1 are marked in red boxes, which help systems administrators to easily
collect those devices from the appropriate users, and threat them according to this
article; also, in this figure you can find an earlier version of iOS 6.x, which
marked in blue box. In this scenario, systems administrators can easily identify
and inform the user(s) not to upgrade their device(s) from current version to the
iOS 6.1.
